Shipping policy
Shipping and Delivery Policy
Last updated: September 2026
This Shipping Policy describes the procedures for preparing, dispatching, transporting and delivering orders placed on SaporePuro.com, as well as the related costs and normally expected delivery times.
SaporePuro is a brand of Gioia Group s.r.l.. Preparation and delivery times indicated on the website are estimates based on average times normally recorded and, unless expressly stated otherwise in writing, do not constitute guaranteed or essential delivery deadlines.
Any mandatory consumer rights provided for by applicable law shall in all cases remain unaffected.
1. Order preparation and dispatch
Orders are prepared by our warehouse as quickly as possible, subject to workload, product availability, administrative and payment checks and courier operations.
- Orders received before 12:00 CET on business days are normally prepared and handed over to the courier on the same day, where operating conditions allow.
- Orders received after 12:00, during weekends, public holidays or closure periods are normally processed on the next available business day.
- During periods of exceptionally high order volumes, promotions, public holidays, Black Friday, Christmas periods, stocktaking, seasonal peaks or other exceptional circumstances, preparation times may vary.
Order preparation and transport are two separate stages. Delivery times stated in this policy normally start from the moment the shipment is physically taken over by the carrier.
2. Carriers used
Depending on destination, weight, parcel dimensions, selected service and operational requirements, shipments may be entrusted to carriers such as:
- TNT / FedEx
- BRT
- GLS
- Poste Italiane
- DHL
- UPS
- other qualified logistics operators, where necessary
Where available, customers may view or select one or more shipping services directly at checkout.
Gioia Group s.r.l. reserves the right to entrust a shipment to an equivalent or alternative carrier where this is necessary due to operational requirements, unavailability of the originally planned service, missed collections, logistics disruptions, territorial limitations or other circumstances that could compromise the regular fulfilment of the order.
The use of an alternative carrier does not alter the shipping price already paid by the customer, unless otherwise expressly agreed with the customer.
3. Delivery times within Italy
For shipments within Italy, the delivery times normally recorded after collection by the carrier are as follows:
| Destination | Estimated average delivery time |
|---|---|
| Central and Northern Italy | 24 / 48 business hours |
| Southern Italy | 48 / 72 business hours |
| Sicily and Sardinia | 48 / 72 business hours |
| Minor islands and remote areas | Up to 72 business hours or longer, depending on location |
The delivery times above are purely indicative. Wording such as “24/48h”, “48/72h”, “fast shipping” or similar describes average delivery times normally recorded and does not constitute a guarantee of delivery within a specific day or time.
Delivery times may vary depending on location, postal code, vehicle availability, carrier organisation, shipping volumes and events not reasonably under the control of Gioia Group s.r.l.
4. Shipping costs within Italy
Italy – Standard Area
| Order value | Shipping cost |
|---|---|
| From €0.00 to €24.99 | From €7.50 to €12.00, depending on the carrier or service selected |
| From €25.00 | Free with available standard carriers |
Premium services, including DHL and UPS where available, may be subject to an additional charge even where the order reaches the threshold for free standard shipping.
Islands and remote areas
For Sicily, Sardinia, minor islands and locations classified by carriers as remote areas or subject to surcharges, an additional charge may apply, currently equal to €1.00.
Classification of a location as remote, peripheral or subject to surcharge is determined by the carriers and may be changed by them over time.
5. Shipping within the European Union
| Weight range | Shipping cost |
|---|---|
| 0 to 5 kg | €18.00 |
| 5.01 to 15 kg | €25.00 |
| Over 15 kg | €35.00 |
| Orders from €50.00 | Free shipping, where available under the applicable service |
Estimated average delivery times for the main destinations within the European Union are generally between 3 and 7 business days from the moment the shipment is collected by the carrier.
6. United Kingdom
| Weight range | Shipping cost |
|---|---|
| 0 to 10 kg | €25.00 |
| 10.01 to 20 kg | €35.00 |
| Over 20 kg | €45.00 |
| Orders from £150.00 | Free shipping, where available |
7. Switzerland
| Order value | Shipping cost |
|---|---|
| Orders below CHF 100 | CHF 15.00 |
| Orders from CHF 100 | Free shipping |
8. Canary Islands
| Weight range | Shipping cost |
|---|---|
| 0 to 3 kg | €25.00 |
| 3.01 to 10 kg | €39.00 |
| Over 10 kg | €59.00 |
9. North America, Canada, Australia, South America and other destinations
| Weight range | Shipping cost |
|---|---|
| 0 to 10 kg | €65.00 |
| 10.01 to 25 kg | €95.00 |
| Over 25 kg | €145.00 |
For international shipments outside the EU, estimated average delivery times are generally between 7 and 15 business days, but may be longer in the event of customs checks, import procedures, logistics difficulties or conditions specific to the destination country.
10. Changes to shipping rates
The rates shown on this page reflect the conditions normally applied at the time of the latest update.
Carriers may change, even at short notice, their rates, fuel surcharges, remote-area surcharges, ancillary service charges, weight limits, operating conditions and territorial classifications.
As a result, shipping costs, thresholds and shipping methods may be updated or changed over time.
The shipping cost actually displayed at checkout before the order is confirmed is the amount applicable to that specific order. Any subsequent changes to shipping rates do not retroactively alter the amount already paid for a confirmed order, unless otherwise agreed with the customer.
11. Courier delays and circumstances beyond our control
Once the shipment has been entrusted to the carrier, transport is physically carried out by a third party and may be affected by events or circumstances that do not depend on the organisation of Gioia Group s.r.l.
By way of example, delays, suspensions, route changes or missed collections may be caused by:
- national, local or company strikes;
- industrial action or staff shortages;
- exceptional peaks in shipment volumes or overloads at logistics hubs;
- delays or non-arrival of transport vehicles;
- missed or postponed collections by the carrier;
- breakdowns affecting vehicles, facilities, IT systems or logistics infrastructure;
- road accidents or traffic disruptions;
- road, motorway, port or airport closures or restrictions;
- adverse weather conditions;
- floods, snowfall, landslides, fires, earthquakes or other natural disasters;
- health emergencies;
- measures adopted by public authorities;
- customs or security checks;
- import or export restrictions;
- local or national public holidays;
- force majeure events or other circumstances not reasonably controllable.
In such circumstances, the delivery estimates originally communicated may be extended, including significantly.
A delay beyond the estimated 24/48 or 48/72 hours does not automatically constitute a breach by Gioia Group s.r.l. and does not automatically give rise to a right to reimbursement, compensation or damages, without prejudice to any mandatory rights provided for by law.
Where possible, Gioia Group s.r.l. will cooperate with the carrier to obtain information about the shipment and assist in resolving any delivery issue.
12. Failure by the carrier to collect the shipment
The creation of a shipping label or the issuing of a tracking number does not necessarily mean that the parcel has already been physically collected by the carrier.
For example, a scheduled collection may be postponed, the assigned vehicle may fail to reach the warehouse, the carrier may temporarily reduce collection capacity or a shipment may only be registered in the carrier’s systems at a later time.
In such cases, the date on which the tracking number is created must not be interpreted as a guarantee that the goods have physically left the warehouse.
13. Delivery address and customer responsibility
Before confirming the order, the customer is required to provide a complete, correct and accessible delivery address.
The customer is responsible for carefully checking:
- first and last name or company name;
- street, building number and, where applicable, unit or apartment number;
- postal code;
- city and province/state;
- country;
- any information necessary to reach the delivery address;
- a correct telephone number and email address.
Delays, failed deliveries, storage charges, returns to sender or other issues caused by incomplete, incorrect or inaccurate information supplied by the customer cannot be attributed to Gioia Group s.r.l. or to the carrier, to the extent that they result from the customer's error or omission.
If the customer communicates an address correction after the order has been prepared or dispatched, the change will only be made where technically possible.
Any additional costs charged by the carrier for address correction, redelivery, change of destination, storage or return of the goods may be charged to the customer where they result from incorrect or incomplete information provided by the customer.
14. Recipient absence, delivery attempts and storage
The number and method of delivery attempts depend on the service and conditions applied by the carrier used.
If the recipient is absent, the carrier may make another delivery attempt, leave the shipment at a collection point, place the parcel in storage or request further instructions.
The recipient is encouraged to monitor tracking information and any communications received from the carrier.
If the shipment is returned to the sender because of repeated absence, failure to collect, an incorrect address, unjustified refusal of delivery or lack of cooperation by the recipient, any costs incurred for the return and for a new shipment may be charged to the customer, to the extent permitted by applicable law.
15. Shipment tracking
Where provided by the selected service, the customer will receive a shipment tracking number.
Tracking updates are processed directly by the carrier's IT systems. For this reason, delays in updates, missed scans, temporarily unavailable information or periods during which the shipment appears not to move may occur even though the parcel is regularly in transit.
The information shown in the tracking system is therefore provided for information purposes and depends on data transmitted by the carrier.
16. Urgent deliveries or deliveries required by a specific date
Standard shipping services available on the website should not be regarded as guaranteed delivery services for a specific date.
If the customer has strict deadlines, events, production requirements, processing schedules or other needs requiring the goods to be received by a specific date, the customer should contact SaporePuro before placing the order in order to check whether an appropriate service is available.
A date entered unilaterally by the customer in the order notes does not automatically constitute an essential delivery deadline accepted by Gioia Group s.r.l.
17. Multiple parcels and split shipments
For logistical reasons, stock availability, weight, volume, transport safety or other operational needs, a single order may be divided into multiple parcels or multiple shipments.
Different parcels may be delivered at different times and, where necessary, may also be entrusted to different carriers.
18. Customs, duties, taxes and non-EU shipments
Unless otherwise indicated at checkout or expressly agreed, shipments to non-EU countries may be made under conditions whereby import charges are payable by the recipient.
Any customs duties, import VAT, local taxes, customs clearance fees, carrier handling charges or other costs required by the authorities in the destination country shall be borne by the recipient, where applicable.
Customs clearance procedures and times depend on the competent authorities and are not directly controllable by Gioia Group s.r.l.
Any delays resulting from customs checks, requests for documentation, health, tax or security inspections therefore cannot be included in standard delivery estimates.
19. Shipping restrictions
Certain products may be subject to transport, export, import or sale restrictions in specific destinations.
Gioia Group s.r.l. reserves the right not to accept or to cancel a shipment where the destination, product, available carrier or applicable legislation does not allow the shipment to be carried out properly.
In such cases, the customer will be informed and, where due, any amounts relating to products that cannot be shipped will be refunded.
20. Damaged parcels or delivery issues
Upon delivery, customers are advised to check the condition of the packaging.
If the parcel shows clear signs of damage, crushing, opening, tampered tape, leakage or other visible issues, the recipient is advised, where possible, to accept the shipment subject to a specific written reservation, clearly indicating the nature of the damage to the carrier.
Customers are also advised to photograph the parcel before opening it and to keep the packaging and shipping labels until the issue has been fully resolved.
Any problem should be reported to SaporePuro as soon as possible, quoting the order number and attaching, where available, photographs that may assist with the assessment.
21. Lost shipments or shipments apparently delayed
A shipment that has not received tracking updates for several days should not automatically be considered lost.
In the event of an issue, SaporePuro may open an investigation with the carrier. The time required to perform searches, checks at logistics hubs and internal investigations depends on the carrier's procedures.
Any decisions concerning replacement, refund or reshipment will be made on the basis of the specific circumstances, the outcome of the checks and the applicable law.
22. Force majeure and exceptional circumstances
To the extent permitted by law, Gioia Group s.r.l. cannot be held responsible for delays or temporary inability to perform caused by unforeseeable events or events otherwise outside its reasonable control.
Such events may include, by way of example, natural disasters, fires, floods, earthquakes, pandemics, wars, civil unrest, actions by public authorities, traffic blockages, infrastructure unavailability, strikes, energy emergencies, interruptions to IT or telecommunications systems and serious disruptions to logistics networks.
In such circumstances, performance times may be reasonably extended for the duration of the impediment, without prejudice to mandatory rights provided for by applicable law.
23. Estimated delivery times and consumer rights
The estimates provided in this policy are intended to give customers a realistic indication of normal logistics times. They do not constitute an absolute guarantee of delivery within the minimum period indicated.
For contracts subject to consumer protection legislation, all rights provided for by applicable law in relation to delivery remain unaffected, including those provided for under Article 61 of Italian Legislative Decree No. 206 of 6 September 2005 – the Italian Consumer Code.
24. Shipping support
If you have any questions, issues or problems relating to delivery, our customer service team is available to assist you and, where necessary, liaise with the carrier.
To help us process your request more quickly, please always include your order number.
- Email: info@saporepuro.com
- Telephone / WhatsApp: +39 011 411 4163
25. Updates to this policy
Gioia Group s.r.l. may update this Shipping Policy to reflect changes to logistics services, carrier rates, areas served, free shipping thresholds or its own operating procedures.
Any updated conditions shall apply to orders placed after their publication, unless otherwise stated or required by law.
If there is any difference between an indicative shipping rate shown on this page and the rate correctly displayed at checkout before the order is confirmed, the customer will be able to review the actual applicable cost before completing the purchase.
26. Service provider
Gioia Group s.r.l.
SaporePuro
Corso Giuseppe Gabetti, 16bis
10131 Turin – Italy
VAT No. / Tax Code IT11987390017
REA TO-1256242
Email:
info@saporepuro.com
Telephone:
+39 011 411 4163