Frequently Asked Questions (FAQ)

Frequently Asked Questions Orders and Shipping Q: What is the minimum order amount? A: We do not have a minimum order amount. You can purchase even a single product. Q: How long does shipping take? A: The indicative transit time from the courier pickup is 1–3 working days in Italy and 3–10 working days abroad. Order preparation is separate from transit; delays may occur for islands, remote areas, customs, and other circumstances indicated in the policy. Q: Do you ship internationally? A: Yes, we serve the destinations listed in the shipping policy, with different rates and thresholds for each country. For new foreign table destinations, over 50 kg requires a quote before ordering. Q: How much does shipping cost? A: In Italy, standard shipping costs €9.99 for orders under €30 and is free for orders over €30, including for islands and remote areas, with no additional weight limit. Premium services have their own conditions. For international shipping, please check the updated rates as of October 2026: for the listed EU countries, standard shipping is free for orders over €99, for the UK over €150, Switzerland over €50, Norway over €100, and Albania over €75, in all ranges up to 50 kg. The USA does not offer automatic free shipping. Individual professional agreements remain unchanged. Products and Usage Q: Are your products suitable for professional use? A: Absolutely! We have a dedicated B2B line with formats and prices for professionals. Q: Do you provide recipes and usage guides? A: Yes, many products include detailed instructions. We also offer technical support. Q: Are the products certified? A: All our products comply with food regulations. Some supplements are registered with the Ministry of Health. Special Products Q: Do you have vegan products? A: Yes! We have a wide selection of 100% plant-based products, clearly identified. Q: Are there gluten-free products? A: Many of our products are naturally gluten-free. Always check the label. Q: Do you have sweeteners for diabetics or low glycemic index options? A: Yes, we offer erythritol, stevia, and other low glycemic index sweeteners. B2B Services Q: Do you offer quantity discounts? A: Yes! Contact us for personalized quotes on large quantities. Q: Do you provide technical consulting? A: We offer technical support for the use of our products in a professional setting. Contacts and Support Q: How can I contact you? A: You can email us or use the contact form on the website. We respond within 24 hours. Q: Do you have a customer service phone line? A: Yes! +390114114163 is also active on WhatsApp. For urgent or technical matters, we recommend emailing us so that our operational team can handle the request 7 days a week. (info@saporepuro.com) Did you not find the answer you were looking for? Contact us and we will help you!